Terms and Conditions
Effective Date: March 9th, 2026
Welcome to Sparkle of Hope Cleaning Foundation.
These Terms and Conditions govern your use of the Sparkle of Hope Cleaning Foundation website, located at https://sparkleofhopecleaningfoundation.com, and your participation in our programs and services. By accessing this website, submitting a service request, making a donation, or otherwise engaging with our programs, you agree to be bound by these Terms. If you do not agree, please discontinue use of this website and do not submit a service request.
Sparkle of Hope Cleaning Foundation (“SOHCF,” “we,” “us,” or “our”) is a nonprofit organization based in Kansas City, Missouri, dedicated to providing free residential cleaning support and mental health resource connections to individuals experiencing depressive episodes.
1. Use of Website
You agree to use this website only for lawful purposes and in a way that does not violate the rights of, restrict, or interfere with the use of this website by any other person or entity.
You may not use this website to:
Submit false, misleading, or fraudulent information
Interfere with or disrupt website functionality or security
Attempt to gain unauthorized access to our systems, forms, or data
Use our content, branding, or materials in a misleading, defamatory, or unauthorized way
We reserve the right to restrict or terminate access to the website if we believe a user has violated these Terms or misused the website.
2. Cookies and Tracking Technologies
We may use cookies and similar technologies to support website functionality, improve performance, understand general website usage, and enhance the visitor experience.
Some cookies may be necessary for basic website operation. Other cookies, such as analytics or marketing cookies, may be optional and used only where appropriate notice and choice are provided.
You may manage cookie settings through your browser or device settings. Please note that disabling certain cookies may affect some website functions.
If our website uses third-party services, such as donation processors, video embeds, calendar tools, form software, or analytics providers, those services may use their own cookies or tracking technologies subject to their own policies.
3. Intellectual Property and Limited License
Unless otherwise stated, all content on this website, including text, graphics, logos, designs, downloads, forms, images, videos, and other materials, is owned by or licensed to Sparkle of Hope Cleaning Foundation and is protected by applicable intellectual property laws.
You may access and use website content for personal, informational, and non-commercial use only. You may not:
Copy, reproduce, republish, or redistribute website materials without permission
Sell, sublicense, or commercially exploit website content
Use our name, logo, branding, or materials in a way that suggests partnership, sponsorship, endorsement, or affiliation without prior written consent
Requests to reuse our content for media, educational, or mission-aligned purposes may be sent to contact@sparkleofhopecleaningfoundation.com.
4. Eligibility and Service Access
SOHCF provides free residential cleaning support and related resource connections to eligible individuals based on demonstrated need, service fit, location, available funding, volunteer or staff capacity, and safety considerations.
Submitting a service request does not guarantee approval, scheduling, or services. Each request is reviewed individually. Services may be prioritized based on urgency, need, safety, geographic availability, and available operational capacity.
We reserve the right to deny, delay, reschedule, modify, shorten, or discontinue services for reasons including, but not limited to:
Location outside our service area
Conditions outside our scope of services
Incomplete, inaccurate, or misleading application information
Insufficient volunteer, staff, or funding availability
Repeated cancellations, no-shows, or inability to provide reasonable access
Safety concerns affecting volunteers, staff, clients, residents, or others present
Conditions that require a different type of provider, intervention, or specialized service
SOHCF is committed to equitable service delivery and does not deny services on the basis of protected characteristics prohibited by applicable law. Safety and scope decisions are made based on conduct, conditions, operational fit, and risk.
5. Scope of Cleaning Services
SOHCF provides limited, basic residential cleaning support on a best-effort basis. Services may include:
Dusting accessible surfaces and furniture
Sweeping, vacuuming, and light floor care
Wiping counters and accessible surfaces
Basic kitchen cleaning
Basic bathroom cleaning
Tidying or resetting commonly used areas
Services depend on time, staffing, volunteer availability, condition of the home, available supplies, and safety considerations. SOHCF does not guarantee that all requested cleaning tasks can be completed during a single visit.
Our services do not include:
Biohazard cleanup
Mold or mildew remediation
Pest control or extermination
Hoarding cleanup or extreme clutter intervention requiring specialized support
Structural repairs, maintenance, or home improvement
Removal of hazardous materials
Handling of firearms, ammunition, weapons, controlled substances, sharps, or illegal materials
Services requiring licensed medical, mental health, remediation, or construction professionals
SOHCF volunteers and staff are not licensed contractors, medical providers, or clinical mental health professionals. Our services are offered as compassionate community support.
6. Client Responsibilities
To help us provide services safely and effectively, clients agree to:
Provide accurate and complete information during the application and scheduling process
Disclose known hazards or conditions that may affect service delivery
Ensure the home is reasonably accessible for volunteers and staff
Secure pets when requested
Treat all volunteers and staff with dignity and respect
Notify us promptly if conditions at the home change before the visit
Examples of conditions that may need to be disclosed include:
Aggressive animals
Human or animal waste
Smoke exposure
Infestations
Sharp objects or unsafe walkways
Active substance use in the home
Threats, intimidation, or violent behavior
Severe clutter that blocks safe access
Accessible weapons or other safety concerns
Failure to provide accurate information may result in delay, cancellation, modification, or discontinuation of services.
7. Safety and Right to Refuse, Pause, Modify, or End Service
The safety of our volunteers, staff, and clients is a top priority.
SOHCF reserves the right, in its sole discretion, to refuse, postpone, shorten, modify, or immediately end a visit if we believe a situation presents a genuine safety risk, falls outside our service scope, or cannot be addressed safely with available resources.
Safety concerns may include, but are not limited to:
Threats, intimidation, harassment, or assaultive behavior
Credible concerns regarding abusive or violent conduct
Unsecured firearms or other weapons
Active illegal drug activity
Dangerous intoxication or impairment creating an unsafe environment
Biohazards or unsafe sanitation conditions
Aggressive animals
Severe structural hazards
Blocked access or unsafe entry conditions
Any other condition that could reasonably place volunteers, staff, clients, or others at risk
Safety determinations are made case by case using the information available at the time. They are based on conduct, conditions, and operational risk, not on stigma, assumptions, or protected personal characteristics.
SOHCF may request additional information, require modified service arrangements, recommend alternative providers, or decline services when appropriate.
8. Required Documentation; Optional Promotional Consent
As a condition of receiving services, clients must consent to the collection of before and after photographs and/or videos of the serviced space for internal documentation, service verification, quality assurance, donor reporting, grant support, and organizational recordkeeping.
These materials help SOHCF:
Document the work performed
Demonstrate impact to donors and funders
Support grant applications and future fundraising
Improve service quality and internal operations
Consent to this internal documentation use is required in order to receive services.
However, SOHCF will not publicly use identifiable photographs, videos, names, personal stories, or other identifying information for promotional, marketing, website, fundraising, press, or social media purposes unless the client separately provides additional consent for that public use.
Consent for public or promotional use is voluntary and is not required to receive services.
Clients who provide optional promotional consent may revoke that consent at any time by contacting contact@sparkleofhopecleaningfoundation.com. Upon revocation, SOHCF will make reasonable efforts to stop future public use and remove online materials under our control within a reasonable time, but we cannot guarantee removal of materials already printed, downloaded, reshared by third parties, or otherwise outside our control.
SOHCF will take reasonable steps to handle and store photographs, videos, and related documentation carefully and limit access to those with a legitimate operational need.
9. Testimonials and Story Sharing
We may invite clients, volunteers, partners, or donors to share testimonials, feedback, or stories about their experiences with SOHCF.
Providing a testimonial or story is always voluntary unless otherwise clearly stated. We will not publicly attribute a testimonial, story, image, or quote to a client in an identifiable way without the appropriate consent described in our forms or release materials.
We may edit testimonials for length, clarity, grammar, or formatting so long as the overall meaning is not materially changed.
10. Mental Health Resources and Peer Support Disclaimer
Sparkle of Hope Cleaning Foundation is not a licensed medical provider, therapist, mental health clinic, crisis center, or emergency response provider. We offer peer support, encouragement, and connections to outside resources as a compassionate supplement, not a substitute, for professional care.
Participation in our services, events, support offerings, or resource materials:
Does not constitute therapy, counseling, medical treatment, or case management
Does not create a therapist-client, provider-patient, or other professional relationship
Should not be relied upon for diagnosis, treatment, or medication decisions
If you or someone you know is in crisis, call or text 988 for the Suicide & Crisis Lifeline, call 911, or text HOME to 741741 for the Crisis Text Line.
11. Privacy and Data Use
We may collect personal information through our website, forms, donation tools, applications, communications, and program participation, including names, contact information, household details, and limited wellness-related or health-related information that individuals voluntarily provide so we can assess service needs and coordinate support.
We use this information only for legitimate organizational purposes, including:
Reviewing service requests
Communicating with applicants, clients, donors, and volunteers
Coordinating services and operations
Maintaining internal records
Documenting program impact
Meeting legal, safety, administrative, reporting, or compliance obligations
We do not sell or rent personal information. We may share information on a limited, need-to-know basis with trusted volunteers, contractors, software providers, platforms, or service providers assisting with our operations, communications, documentation, scheduling, donor systems, or technology support, subject to reasonable confidentiality and operational safeguards.
Because wellness-related and health-related information may be especially sensitive, we aim to be transparent about collection and use and to take reasonable steps to limit access and safeguard the information we maintain. FTC guidance specifically flags the need for clear handling of consumer health information and enforcement risk when organizations misrepresent privacy or security practices.
For more detail, please review our Privacy Policy.
12. Donations and Third-Party Platforms
SOHCF may use third-party platforms for donations, events, scheduling, communications, forms, or volunteer coordination. Your use of those platforms may also be subject to the terms and privacy policies of those third parties.
We are not responsible for the independent practices, content, policies, or security of third-party platforms that we do not control.
Donations made through third-party processors are subject to the processor’s terms, fees, privacy practices, refund rules, and technical availability.
13. Website Content and Accuracy
The information on this website is provided for general informational purposes only. While we strive to keep content accurate and up to date, we make no warranties or representations regarding completeness, accuracy, reliability, or availability.
Information on this website should not be treated as legal, medical, mental health, or financial advice. If you need advice in one of those areas, please consult a qualified professional.
14. Third-Party Links
Our website may contain links to third-party websites or resources for convenience, education, or referral purposes. SOHCF does not control and is not responsible for the content, availability, privacy practices, or accuracy of third-party websites.
Use of third-party websites is at your own risk and subject to their own terms and policies.
15. Volunteer and Property Disclaimer
SOHCF volunteers and staff aim to perform services with reasonable care. By requesting and accepting services, you acknowledge and agree that:
Services are provided free of charge on a charitable, best-effort basis
Volunteers are not licensed cleaning professionals
Minor incidental contact with personal property may occur during service
SOHCF is not responsible for pre-existing damage, hidden defects, ordinary wear and tear, or deterioration
Clients are responsible for securing valuables, fragile items, important documents, medications, weapons, cash, and hazardous materials before service begins
Nothing in these Terms is intended to waive any protections that may apply to eligible volunteers under federal or state law.
16. Limitation of Liability
To the fullest extent permitted by law, SOHCF shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:
Use of this website
Reliance on website content
Participation in our services, programs, events, or communications
Delays, cancellations, rescheduling, or inability to provide services
Acts or omissions of third-party platforms or providers not under our control
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
Because our services and website are offered free of charge as part of our charitable mission, any permitted liability shall be limited to the maximum extent allowed by law.
17. Indemnification
You agree to indemnify and hold harmless Sparkle of Hope Cleaning Foundation and its officers, directors, volunteers, staff, contractors, and agents from and against claims, liabilities, damages, losses, and expenses arising out of or related to:
Your misuse of the website
Your violation of these Terms
Your submission of false, misleading, or incomplete information
Conditions at the service location that were not disclosed and that create avoidable harm or risk
This section applies only to the extent permitted by law.
18. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the revised version on this page and update the Effective Date above.
Your continued use of the website or participation in services after updated Terms are posted constitutes acceptance of the revised Terms.
19. Governing Law
These Terms are governed by the laws of the State of Missouri, without regard to conflict of law principles.
20. Contact Information
If you have questions about these Terms, our services, privacy practices, or consent requests, please contact:
Sparkle of Hope Cleaning Foundation
Kansas City, Missouri
Email: contact@sparkleofhopecleaningfoundation.com
Website: https://sparkleofhopecleaningfoundation.com
By using this website or requesting services from Sparkle of Hope Cleaning Foundation, you acknowledge that you have read, understood, and agree to these Terms and Conditions.